KLUGeye Platform – Diagnose & Resolve
Context and Root Cause Analysis
In the same way that KLUGeye can intelligently analyze detailed machine and application level
data predict failures, it can also work in reverse. By tracking backwards through each event and
dependency, KLUGeye can pinpoint the root cause of each problem – reducing mean time
to resolution (MTTR) by several hours and supporting your SAP Dev and Ops Team.
SAP’s sophisticated authorization model can be difficult to understand, analyze and manage.
There are several security abstract relationships to traverse in order to map out the full list of
functions and objects each user was authorized for at any point in time. KLUGeye’s role tracker
simplifies navigating through the security models to audit segregation of duties compliance and
identify areas which need further attention from your Security Teams.
To fully understand a problem it is necessary to see what events led to the situation. The time
navigator helps you see which warnings or systems activities preceded the problem. You can
step back in time to see in detail what was happening at any time. This is a powerful capability
that will help you fully understand what happened, how you can solve the problem now, and
what changes should be made to prevent this happening again.
Taking your SAP Service to the next level
KLUGeye applies Kaizen aka Continuous improvement – to identify ways to build capability
to support how customers run their SAP investment even better. We work closely with our
customer’s and partner’s to support this goal and underpin your service improvements plans;
SAP is complex so it’s important that we ensure that;
- Are based on actual SAP systems production environments and metrics
- Will support the need to constantly improve and address performance bottlenecks
- Proactively identify events and settings that can prevent failures